Help

Answers for every step

Account, listings, contacts and security: choose a topic and open the relevant answer.

Getting started

What can I find on MSD DIRECT?

Listings for valuable assets, published projects and a directory of reviewed specialists. Start in the marketplace with Listings or Projects.

What is the difference between a listing and a project?

A listing offers an asset such as a yacht, vehicle or property. A project describes a needed service such as maintenance, transport or technology.

How do I find what I need quickly?

Choose Listings or Projects, then a category. Filter by country, city and keyword. City is optional.

Can I browse without an account?

Public descriptions can be viewed without signing in. Protected contact details and account features require access.

Account & sign-in

How do I register?

Choose Create account, enter your email, password and account type, then verify your email. In the local test, the verification link is shown directly.

Can private individuals register?

Yes. Individuals and companies can create an account and submit suitable listings or projects.

What happens after a failed sign-in?

You return to the sign-in form and may try again. Repeated failures temporarily limit sign-in attempts.

How do I reset my password?

Use Forgot password on the sign-in page. For an active account we send a time-limited link to the registered email address.

What is the optional security code?

Under Account & security you can set an additional 8 to 12 digit code. It is then required at each sign-in. Keep it separate from your password.

How do I change or remove the security code?

Open Account & security, then Security code. Your current password is required for changes.

Can I close my account?

Yes, under Account & security. Access is disabled and published listings are hidden. Required purchase and review records may be retained under applicable obligations.

Listings & projects

How do I post a project?

Choose Post a project in the marketplace. Describe the service, select a specialty and country, and provide your contact details separately.

How do I offer a yacht, vehicle or property?

Choose Listings, then Post your own listing. Select the right category and add a clear description and images you own or are permitted to use.

When does my listing become visible?

Listings appear after MSD approves them. Check the current status under My listings. Changes may be reviewed again.

Why was my listing rejected?

Possible reasons include unclear details, contact data in public text, missing image rights or unsuitable content. The review note appears on your listing.

May I put contact details in the public description?

No. Use only the designated private fields. Public text containing phone, email, web address or identifying details may be rejected.

How do I edit, close or delete my listing?

Open My account → My listings → Manage. There you can edit, close or delete. Contact support if contact access has already been sold.

How many images can I upload?

Up to ten images per listing. Each image must be no more than 10 MB and a readable JPG, PNG, WebP or BMP. The platform creates smaller display sizes.

Why did an image upload fail?

Check the file size and format. Very high resolution may exceed server image memory. Open the file locally, save it at a smaller size and try again.

Can I delete individual images?

Yes. Open the listing under My listings → Manage. Each image has a Delete image button.

Contacts & purchases

What can I see before buying contact access?

You see the public description and displayed price. Private contact details are loaded from a protected area only after confirmed access.

What exactly am I buying?

You buy access to the available contact or research details, not the project or asset. Review the scope, price and terms before paying.

Where can I find purchased contacts later?

Under My contacts or My purchases in your account. Purchase records remain available; content may be restricted if legal issues arise.

Are payments available now?

This test version is intended for test transactions only. Real payments will be enabled separately.

Does a contact guarantee a deal?

No. Contact access provides information and a way to connect; availability, response and any agreement depend on the parties.

Specialists & messages

How does my company appear in the specialist directory?

Complete your profile, choose specialties and opt in to the directory. Visibility requires MSD review and approval.

Who can see my profile?

Public details depend on review status and visibility settings. Personal contact details remain protected.

When will I be notified about new partners?

Your account shows a notice when a relevant specialist has been reviewed and approved.

Can specialists exchange messages?

Eligible accounts can exchange messages in the private specialist network. Contact access for listings follows the purchase flow.

Safety & support

How do I report a problem with a listing?

Open the listing and use Report a problem. Describe the specific issue so MSD can review it.

What should I do about suspicious contact details?

Use the contact form or kontakt (at) msd-international.com and include the listing ID. Do not pay outside the displayed platform flow for contact details.

How do I contact support?

Use the contact form or kontakt (at) msd-international.com. Never send passwords or security codes.

Need more help?

Send us a message using this form.

kontakt@msd-international.com