MSD DIRECT · INFORMATION

Complaints and dispute resolution

Clear steps for payment, data or entitlement issues.

Identify the issue

Distinguish missing payment credit, undelivered contact access, incorrect data and dissatisfaction with a separate third-party service.

Submit the order reference, details and evidence through support. Keep sensitive information out of public reviews.

There is no automatic voluntary refund for properly delivered services. Statutory withdrawal, defect, refund and damages rights remain unaffected.

MSD cannot generally guarantee or unwind an independent transaction between users.