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MSD PROJECT CONCEPT 03 / Commerce

Route returns to the right process faster

Returned goods are inspected repeatedly and their data entered more than once.

Solution approach · not a completed customer project · no guaranteed savings

01 / THE FIRST PILOT

Start small. Resolve one uncertainty.

Choose one product group and clearly defined condition categories.

02 / TECHNICAL APPROACH

Connect the entire workflow.

Barcode and images → rule-based classification → AI suggestion → approval when condition is unclear → ERP feedback.

What MSD prepares with you

  1. Document the current workflow and actual volumes, variants, routes, data and disruptions.
  2. Compare simpler process improvements, assistance and an autonomous solution.
  3. Test the critical substep in a simulation or suitable trial before making a larger investment.
  4. Agree procurement, development, safety responsibilities, instruction and support as a concrete project scope.

What SiteWarden tests

Hidden damage, incorrect products and incomplete returns.

Metrics: Processing minutes and incorrect classifications.

Limits, sample size, version and abort conditions are agreed before the trial. A passed test applies only to the stated scope. Required external assessments and qualified specialist bodies must be addressed separately.

View the corresponding SiteWarden test plan ↗

BENEFIT / YOUR OWN ASSUMPTIONS

What kind of relief would matter to you?

The initial values are freely chosen calculation examples. They do not substantiate time requirements, prices or previous project results.

Calculation: hours × share × hourly rate − ongoing additional effort. Freed time initially represents capacity; it becomes a financial saving only when actually realised. Investment, financing, taxes, transition, engineering, operational IT maintenance and additional supervision are not included. No inference is made about how many people would be replaced.

What we need to get you started

Monthly volume, variants, existing systems, typical errors, the safety environment and a measurable goal. Share only documents you are authorised to disclose for this purpose.

From the example to your workflow.

Together, we clarify which assumptions apply to your business and which initial test resolves the greatest uncertainty.

Discuss a project ↗